FAQ

Why Shop With Hurtle Gear?

  1. We only stock high quality products that we would use ourselves
  2. Where possible we ship the same day if you order before lunchtime
  3. Where possible we answer enquiries within an hour (business hours)
  4. Free shipping for orders over $200
  5. Don't just take our word for it. Check our independent feedback on Google Customer ReviewsFacebook ReviewseBay Reviews and more.


How Long Will It Take To Receive My Order?
At checkout, we provide two different shipping options (Standard and Express post), so it depends on which option you choose. With express post you can normally have your item in 1-2 days. Take a look at our shipping page to see how long your order will take.


Do You Ship To PO Boxes?
Yes we can ship to either PO Boxes or Street Addresses. However, please note that only Australia Post can deliver to PO Boxes, and therefore we have to use Australia Post Express Post instead of courier delivery. This can sometimes result in your order taking a little longer to arrive. We generally find courier delivery to be faster and more reliable.


The Tracking Number You've Given Me Doesn't Show Anything!
Please remember that it does take a while for tracking information to be updated in the delivery system. In some cases it can take up to 24 hours before tracking information starts to show. But don't worry, you'll receive an automated email from our system when your items are sent, and you can trust that.


What Payment Methods Do You Accept?
We accept Visa, Mastercard, Paypal, and Direct Deposit. 


How Do I Know If The Item I Want To Purchase Is In Stock?

Our website shows our current stock in real time. Each product page will have a section that says "Current Stock: 7" (for example) and this updates automatically as people place orders. If an item is out of stock, it will clearly say so on that product page.


Do You Take Phone Orders?
Yes we do. However, we generally do recommend placing your order via our website if possible. The reasons for this are there are less chance of errors if you enter your own details into the system, instead of us writing down what we think we hear, and also it is more secure. When you make a purchase via our site, your payment details go directly to the bank via secure server, and we don't even see them. This is more secure than giving them to us. But it's your choice, we are happy to take phone orders if you want.


The Part I Want Isn't On Your Website. Can You Still Help?
Yes, we can order in most parts for you. We are growing our product range every day, but if the part you are looking for isn't listed yet, please contact us and we can look at ordering it in for you.


Why Don't You Sell GoPro Cameras?
We no longer sell GoPro cameras for the following reasons:
1) They aren't as good as other brands (see 8 Reasons Why Drift Is Better Than GoPro)
2) They had a very high return rate, and unfortunately our experience with GoPro support was very poor
3) From a business perspective, GoPro cameras are a huge magnet for online fraud. It just became too expensive to stock them
We recommend you check out the range of Drift cameras, which are the most feature-rich action cameras on the market


Where Can I Find Installation Instructions For My Evotech Performance Motorcycle Gear?
To ensure they are always up to date, the instructions for fitting your Evotech Performance products are provided online. On our website, simply navigate to the product you purchased, scroll down to the product description area, and click on the "Installation Instructions" link. If your product does not have an instructions link, please contact us for further details.


Do You Have Coupon Codes And Other Discounts Available?
Our gear is super-high quality, but we still try to keep our prices as low as possible. Given that the majority of our products are manufactured overseas we have cost pressures from exchange rate fluctuations, shipping, customs duties and more. Therefore our prices have already been reduced as low as we can them, so generally speaking we do not have coupon codes available. If you see any sites advertising coupon codes for Hurtle Gear, they are not real or authorised by us.


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