Deliveries When You Aren't Home

Author: Grae Olsen   Date Posted: 25 February 2016 

Toll DeliveryWe've received a few questions on this, so we thought we'd clarify what happens when you order from us but you aren't home at the time of delivery.

Whichever shipping option you choose at checkout, if you are not home at the time of delivery, they will normally leave it in a safe place (eg. letterbox, behind a gate) and will only leave a card if there is no safe place to leave the package.

Please be aware it is standard practice under consumer law, eBay policy and PayPal policy that if the tracking number shows the item was delivered to your address, and the item is then stolen from your property, this is unfortunately the buyers responsibility and we cannot be held responsible for that.

We often get asked "Then why don't you use signature delivery?"

The reason is that signature delivery costs a LOT extra, and then an additional $20 to redeliver it each time you are not home. We figure that nobody wants to pay potentially $40 for signature delivery, but if that's what you require then please do contact us and we will be happy to arrange it. 

So I guess what we're saying is:

  1. When placing an order, please try to use an address where you know someone will be there (eg. work address)
  2. If you can't do that, please provide instructions on any safe places the courier may leave the package (eg. "behind the side gate"). Please remember that many packages will not fit inside your letterbox
  3. You can of course use a PO Box, it just means we have to use Australia Post, that's all

For full details of the shipping options we provide, please visit our Shipping Policy page.

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