Why No Units Or Apartments?
Author: Grae Olsen Date Posted: 8 December 2023
You may have noticed on our website and at our checkout that for StarTrack deliveries it is noted: NO UNITS OR APARTMENTS, SORRY.
The reason for this is because StarTrack charge an additional fee if they cannot leave a parcel in a safe place. In some cases this fee can be as high as $30, depending on what option they choose (leave a card, attempt a redelivery, etc).
Unfortunately this becomes unsustainable for us if we are charged additional fees for StarTrack to leave a "we missed you" card.
Therefore, please help us out by only selecting StarTrack if you can provide an address where either:
- Someone will be present to accept the delivery (eg. workplace); or
- There will be a safe place to leave it (eg. house with a carport or something)
Unfortunately, StarTrack will not leave parcels in a safe space at units or apartment buildings, because they deem it unsafe to do so, and in those instances we will be charged the extra fees.
We apologise for any inconvenience this causes.